About the Practice

As we welcome you to our practice, we want you to know that YOU, the patient, are the most important person in our office. We are committed to providing you with the best possible medical care. Excellence is our goal. Please do not hesitate to ask us any questions about your health plan or medical care.

What Do We Need From You?

To inform the Medical Practice staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/service givers.
To arrive on time for scheduled appointments and cancel, when necessary, with a phone call.
To provice payment for services requested and delivered by the Medical Practice not covered by insurance within 90 days.
To notify the Medical Practice of any change in his/her health status.
To follow the recommended treatment plan and inform the Medical Practice of an physical or mental impairment requiring special accommodation.
To ask questions if directions and procedures are not understood.

What Should You Expect From Us?

To be treated with respect, dignity and be informed of his/her care needs to make appropriate decisions.
Help plan his/her care and make changes to it.
Expect that teaching materials will be provided in a manner he/she can understand.
To be informed of the Medical Practice billing process.
To have his/her records kept confidential except when consent has been given.
To expect services to be professional, timely and appropriate.
To communicate his/her complaints to the Medical Practice Manager and expect to receive follow-up without negative repercussions or changes in service.
To receive care without discrimination due to race, religion, age, sex, disability or ethnic origin.